Limited 90-Day Warranty

All sales are final. We do not offer refunds, returns or exchanges. However, at dotLeaf we stand behind our products and are pleased to offer a 90-day limited warranty on manufacturing defects.

WHAT DOES THE WARRANTY COVER?

Authentic dotLeaf products determined by dotLeaf to have manufacturing, material or workmanship defects.

WHAT IS NOT COVERED BY THIS WARRANTY?

Damage of a product resulting from negligence, misuse or improper storage
Damage of a product resulting from user modification of the product
Damage caused by natural disaster
Products with external signs of damage
Theft or loss of the product (including loss in transit)
E-liquid, or damage caused by e-liquid
Batteries and damage to a product caused by a battery
Disposable products
Clones and counterfeit products or products that cannot be verified as authentic dotLeaf products
Products that have been transferred from the original retail purchaser to subsequent parties (including auction style websites such as eBay)
Color discrepancies: certain manufacturing materials or processes do not allow for a perfect color match across all products. Colors may vary slightly.
Packing or shipping errors (please see dotLeaf shipping policy)

HOW LONG IS THE WARRANTY PERIOD?

This warranty covers New products for a period of 90 days from original purchase date. This is a 90-day limited warranty for products deemed by dotLeaf to have manufacturing, material or workmanship defects, provided all other conditions are met.

WHAT DO I NEED TO DO?

Send an email to customerservice@dotLeafofficial.com. Please include the following information:

Your name
Your address
Where you purchased your product
Picture or photocopy of a receipt
Description of your concern/issue
Photograph or video of the issue

WHAT HAPPENS NEXT?

Our customer service department will contact you and attempt to troubleshoot the issue with you. If that does not resolve the issue, our customer service department will provide instructions for sending the product to dotLeaf and will remain in contact with you until resolution of the issue.

WHEN RETURNING A PRODUCT TO DOTLEAF:

Please be sure to return the item in its original dotLeaf packaging with all pieces, instructions, and inserts included.
Please place a paper INSIDE the mailing package with your name and contact information on it.

WHAT WILL DOTLEAF DO WITH MY RETURNED PRODUCT?

If we are able to repair the product our Customer Service department will inform you, perform the repair, and return the product to you. dotLeaf will cover the shipping fees for the return of the repaired product.

If we are unable to repair your product, and the product was purchased 90 days or less from the date you contacted Customer Service about the issue, you may select between a credit equal to the purchase price of the unrepairable product, or a replacement product of equal or lesser value. Please note due to the high demand of limited editions and limited releases, replacement with the exact product and/or color is not guaranteed. If replacement is selected, dotLeaf will cover the shipping fees for the replaced product.

ARE THERE ANY COSTS I HAVE TO PAY?

Yes, you are responsible for the cost of shipping an item back to dotLeaf for warranty services. If your product is determined by dotLeaf to be under warranty, the replacement or repaired product will be returned at no cost to you. If dotLeaf determines your product is not under warranty, you will be responsible for the cost of shipping the item back to you. If you choose not to pay for return shipping of a non-warrantied product, you will forfeit that product. dotLeaf does not pay for the return shipping of products not under warranty.

Please note: For best results, we ask that you communicate in an open, honest and socially acceptable manner with our customer service team (please no profanity or threats). dotLeaf, Inc. reserves the right to deny any warranty service and to discontinue communication about warranty issues.